Senior staff were supposed to be in attendance but we only saw Pablo who did a good of chatting to everyone. Not good! The welcome evening on the Wednesday with cocktails was very poor. However, we still don't know how this person entered my son's room. She offered us a complimentary meal at one of the restaurants which was wonderful. We went straight down to Reception and spoke to the manager (Alana) who was very apologetic and agreed to move us to interconnecting rooms the next day. This didn't seem much of a problem until my 18 year old son returned to his room one afternoon and found another man in it! Very poor security as this person had just gained entry to his room. We were a family of 4 and asked for 2 inter-connecting rooms but were placed on different floors. Most other Hilton's help you with your baggage and take it to your room- not here. Most other Hilton's welcome Honors Members at least with a welcome drink or greeting. However, on arrival there wasn't much of a welcome. The airport transfer went smoothly to the hotel for $38 USD. We have spent nearly 2 weeks at the Hilton and have stayed at a few around the world.
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